Important Information for Patients 

 August - September 2026

We're moving to a new Computer System 

While our new system is being installed, some services may temporarily work a little differently, but our team will still be here to help you. 

 Appointments 

Please be patient whilst we get everything ready 

The surgery will also be closed on Wednesday 26^th August 13.00-17.15 for staff training. 

From Wednesday 3^rd September to Monday 7^th September we will be operating a reduced appointments service.  

During this time:  

We will still provide urgent care. 

We will be using a temporary electronic system. 

 Advance booking will reduce over the month of August but we will have more on the   day appointments available. 

Some appointments may take longer to arrange. 

Our team will be working hard behind the scenes to keep everything running as smoothly as possible! 

   Repeat Prescriptions 

Check you medicines before the computer system changes

Please make sure you have enough medication for August and September 

We are happy to accept early prescription requests and ask that you put these in by Friday 21st August 

 Telephone Advice 

Our practice team are still ready to help 

Doctors and nurses will still be available to help throughout most of the working day

  Home Visits 

You can continue to request home visits in the usual way 

 Test Results 

Test results will be temporarily unavailable from 

Wednesday 2^nd September until Wednesday 9^th September. We will be happy to provide you with your results after these dates 

Patients Who May Need Additional Support 

If you, a family member, or someone you care for needs extra support with managing appointments or medication please contact the surgery if you have any concerns. We will do our best to support you during the change to the new computer system 

 Thank You 

Thank you for your kindness and understanding while we make these changes to our computer system. We really appreciate your patience during this time